Frequently Asked Questions
Please see the frequently asked questions at the Number Partner below. If you require further assistance, please call our customer services on 0330 700 0123.
Number Partner can offer you an 01 or 02 number so your business can have its very own valuable ‘local’, or Virtual UK, number for major cities in the country, from London to Glasgow.
This is one of our most frequently asked questions as we provide numbers to companies across the nation who desire to advertise in an area where they do not have an office.
The virtual geographic numbers will simply get forwarded to your existing business landline or mobile number - and give you that local look providing your business with an edge over your competitors.
This is one of our most frequently asked questions as we provide numbers to companies across the nation who desire to advertise in an area where they do not have an office.
The virtual geographic numbers will simply get forwarded to your existing business landline or mobile number - and give you that local look providing your business with an edge over your competitors.
These numbers are the answer for any business that wants to engage with their customers where they live and not appear remote.
Here at Number Partner we have frequently been asked if it is possible to provide our businesses with a local touch while still keeping all the advantages of a national 08-style business number? These numbers provide the answer for your business.
Another major advantage is that your customers can call at a rate they would normally be charged for phoning a regular landline number. What’s more they are free to call with any inclusive minutes bundles from landlines and mobiles.
It is now common for 03 numbers to be used by major organisations and government agencies as an alternative to free 0800 numbers because they are treated as standard, geographic numbers.
The fact that 03 numbers also disguise the geographic location of your business or office means your customers need not know if you are based out of a small town or village.
Independent studies carried out by UK universities have revealed that 80 per cent of people are more likely to call an 03 number to enquire about purchasing a product or service.
Here at Number Partner we have frequently been asked if it is possible to provide our businesses with a local touch while still keeping all the advantages of a national 08-style business number? These numbers provide the answer for your business.
Another major advantage is that your customers can call at a rate they would normally be charged for phoning a regular landline number. What’s more they are free to call with any inclusive minutes bundles from landlines and mobiles.
It is now common for 03 numbers to be used by major organisations and government agencies as an alternative to free 0800 numbers because they are treated as standard, geographic numbers.
The fact that 03 numbers also disguise the geographic location of your business or office means your customers need not know if you are based out of a small town or village.
Independent studies carried out by UK universities have revealed that 80 per cent of people are more likely to call an 03 number to enquire about purchasing a product or service.
An 0800 number is both free for your customers and a simple way to give your business a more professional, established image.
It has long been known by customers that the 0800 are free to call from landlines but, from July 1, 2015, 0800 freephone numbers are free to call from mobiles too.
0800 business numbers have been long-established and used by major companies for many years. Number Partner can provide these numbers to you and can give your business a professional feel as well as increasing the volume of calls to your office since your customers do not get charged for calling your business.
It has long been known by customers that the 0800 are free to call from landlines but, from July 1, 2015, 0800 freephone numbers are free to call from mobiles too.
0800 business numbers have been long-established and used by major companies for many years. Number Partner can provide these numbers to you and can give your business a professional feel as well as increasing the volume of calls to your office since your customers do not get charged for calling your business.
Number Partner offers you the chance to get money back from the calls you receive from your customers, a share of the revenue.
Put simply; the more 0843 or 0844 calls you receive the more money we will pay you from the revenue generated.
You can use a 0843 or 0844 numbers to generate additional income for your business or you can actually charge customers for services you provide over the phone such as technical support or IT support.
It is a great offer which can help your business while still enabling you to provide a fantastic business phone service for your customers.
How Much Would It Cost My Customers to Call My 0843 and 0844 Number? All of our 0843 or 0844 numbers will cost 6p per minute plus your network’s access charge. Calling 084X numbers from a mobile phone can range from 10p per minute to 40p per minute depending on the network and tariff. Sometimes 084X numbers are included in landline or mobile phone bundles but it is best to advise your caller to contact their phone providers to check the cost of the call to 084X numbers.
How and When Do You Pay Rebate for My 0843 and 0844? Number Partner will provide you with a monthly statement which will list calls statistics as well as the rebate owed to you. Once you have your statement simply invoice us for the required amount and we will pay you by BACS within 45 days. Or you can roll this balance forward until it becomes a larger figure.
Where Can My 0843 and 0844 Numbers Be Called From? This is one of our most frequently asked questions at Number Partner and we’re pleased to say that 0844 numbers can be called from absolutely any landline or mobile telephone network in the UK.
Furthermore, 0843 and 0844 numbers can also be called from abroad although we cannot guarantee availability from all countries and networks. It is easy to call from abroad. Simply dial with the +44 prefix and miss out the leading zero, so the format would be +44844xxxxxxx (replace the x’s with your 0844 numbers digits).
Put simply; the more 0843 or 0844 calls you receive the more money we will pay you from the revenue generated.
You can use a 0843 or 0844 numbers to generate additional income for your business or you can actually charge customers for services you provide over the phone such as technical support or IT support.
It is a great offer which can help your business while still enabling you to provide a fantastic business phone service for your customers.
How Much Would It Cost My Customers to Call My 0843 and 0844 Number? All of our 0843 or 0844 numbers will cost 6p per minute plus your network’s access charge. Calling 084X numbers from a mobile phone can range from 10p per minute to 40p per minute depending on the network and tariff. Sometimes 084X numbers are included in landline or mobile phone bundles but it is best to advise your caller to contact their phone providers to check the cost of the call to 084X numbers.
How and When Do You Pay Rebate for My 0843 and 0844? Number Partner will provide you with a monthly statement which will list calls statistics as well as the rebate owed to you. Once you have your statement simply invoice us for the required amount and we will pay you by BACS within 45 days. Or you can roll this balance forward until it becomes a larger figure.
Where Can My 0843 and 0844 Numbers Be Called From? This is one of our most frequently asked questions at Number Partner and we’re pleased to say that 0844 numbers can be called from absolutely any landline or mobile telephone network in the UK.
Furthermore, 0843 and 0844 numbers can also be called from abroad although we cannot guarantee availability from all countries and networks. It is easy to call from abroad. Simply dial with the +44 prefix and miss out the leading zero, so the format would be +44844xxxxxxx (replace the x’s with your 0844 numbers digits).
This is a straightforward, long-established way for your business to project a professional, UK-wide image while not disclosing your geographic location.
At Number Partner we are very aware that being able to hide your geographic location is a benefit to most companies and we provide this, one of the cheapest option for callers, especially for landline caller. All 0845 numbers are seven digits long making them easy for your clients to remember.
Again, we at Number Partner are frequently asked by businesses across the nation how to keep call costs down for customers and we are pleased that the cost to call 0845 numbers has been reduced recently. Some BT customers can even call these for free as part of their inclusive minutes’ bundles. An average call is about 3.3p per minute from most land lines making it one of the most cost competitive numbers. If you are calling from a mobile it will cost around 9p per minute but it is advisable to check the charges with each provider.
At Number Partner we are very aware that being able to hide your geographic location is a benefit to most companies and we provide this, one of the cheapest option for callers, especially for landline caller. All 0845 numbers are seven digits long making them easy for your clients to remember.
Again, we at Number Partner are frequently asked by businesses across the nation how to keep call costs down for customers and we are pleased that the cost to call 0845 numbers has been reduced recently. Some BT customers can even call these for free as part of their inclusive minutes’ bundles. An average call is about 3.3p per minute from most land lines making it one of the most cost competitive numbers. If you are calling from a mobile it will cost around 9p per minute but it is advisable to check the charges with each provider.
This is another chance for your business to actually earn money from every call your business receives on any 0871 or 0872 business number.
Your business shares in the revenue of any call made.
Number Partner advises that notices are made to your customers about the rates. It is well worth noting that this is not a premium rate number but it is a higher priced number to call. Most of our customers use 0871 and 0872 numbers for IT or technical support. Our clients often also wish to discourage callers from calling their customer service lines due to the cost of the call.
How Much Would It Cost My Customers to Call My 0871 and 0872 Number? All of our 0871 and 0872 numbers will cost 13p per minute plus your network’s access charge. Calling 0871 and 0872 numbers from a mobile phone can range from 13p per minute to 40p per minute depending on the network and tariff. Sometimes 087X numbers are included in landline or mobile phone bundles but it is best to advise your caller to contact their phone providers to check the cost of the call to 087X numbers.
How and When Do You Pay Rebate for My 0871 and 0872 number? You will receive a monthly statement which will list calls statistics as well as the rebate owed to you. Once you have your statement you must invoice us for the required amount and we will pay you by BACS within 45 days. However you can also roll this balance forward until it becomes a larger figure;
Where Can My 0871 and 0872 Numbers Be Called From? This is another of our most frequently asked questions and we’re pleased to say that 0871 numbers can be called form any landline or mobile telephone network in the UK. The 0871 numbers can also be called from abroad but we cannot guarantee availability from all countries and networks. When calling from abroad simply dial with the +44 prefix and miss out the leading zero, so the format would be +44871xxxxxxx (replace the x’s with your 0871 numbers digits).
Please note that the 0871 number that you purchase is registered with PhonePayPlus (the UK regulator for premium rate numbers) and advertising the number must conform to their standards. The PhonePayPlus standards are as follows: wherever the 0871 number is advertised you must inform your customers that the cost to call your 0871 number is 13p per minute plus the network’s access charge. You may be asked to apply a message to the start of the call stating that the call will cost 13p per minute plus the network’s access charge (we can set this pre call announcement up for you). Finally if you have any call queuing on the 0871 number then you must inform the customer of the average waiting time (we are pleased at Number Partner to be able to set this recording up for you).
Your business shares in the revenue of any call made.
Number Partner advises that notices are made to your customers about the rates. It is well worth noting that this is not a premium rate number but it is a higher priced number to call. Most of our customers use 0871 and 0872 numbers for IT or technical support. Our clients often also wish to discourage callers from calling their customer service lines due to the cost of the call.
How Much Would It Cost My Customers to Call My 0871 and 0872 Number? All of our 0871 and 0872 numbers will cost 13p per minute plus your network’s access charge. Calling 0871 and 0872 numbers from a mobile phone can range from 13p per minute to 40p per minute depending on the network and tariff. Sometimes 087X numbers are included in landline or mobile phone bundles but it is best to advise your caller to contact their phone providers to check the cost of the call to 087X numbers.
How and When Do You Pay Rebate for My 0871 and 0872 number? You will receive a monthly statement which will list calls statistics as well as the rebate owed to you. Once you have your statement you must invoice us for the required amount and we will pay you by BACS within 45 days. However you can also roll this balance forward until it becomes a larger figure;
Where Can My 0871 and 0872 Numbers Be Called From? This is another of our most frequently asked questions and we’re pleased to say that 0871 numbers can be called form any landline or mobile telephone network in the UK. The 0871 numbers can also be called from abroad but we cannot guarantee availability from all countries and networks. When calling from abroad simply dial with the +44 prefix and miss out the leading zero, so the format would be +44871xxxxxxx (replace the x’s with your 0871 numbers digits).
Please note that the 0871 number that you purchase is registered with PhonePayPlus (the UK regulator for premium rate numbers) and advertising the number must conform to their standards. The PhonePayPlus standards are as follows: wherever the 0871 number is advertised you must inform your customers that the cost to call your 0871 number is 13p per minute plus the network’s access charge. You may be asked to apply a message to the start of the call stating that the call will cost 13p per minute plus the network’s access charge (we can set this pre call announcement up for you). Finally if you have any call queuing on the 0871 number then you must inform the customer of the average waiting time (we are pleased at Number Partner to be able to set this recording up for you).
Virtual UK mobile phone numbers do not need a SIM card or GSM network to operate and are a very useful breakthrough for you, our customers.
A virtual 07 mobile number can be diverted to any UK landline or mobile number or to an International number. What’s more, virtual mobile numbers look exactly the same as a normal UK mobile phone number.
An Example of How to Use UK Virtual Numbers A virtual mobile number can be used for added privacy, for example when you advertise to sell your car on a website or a local newspaper or if you want to distinguish between personal and business calls. For example, if you do not want to receive business calls to your personal mobile phone when you aren’t working divert the calls to your office line for your customers to leave a message on your answering machine or voicemail.
How much does it cost to call a virtual UK mobile number? As our virtual mobile numbers aren’t standard mobile numbers, as those used by mobile phone networks, the cost of the call varies. Typically the cost can vary between 10p to 30p or it can even be part of your inclusive minutes bundle but it is best to check with the mobile phone provider for the cost of calling our numbers.
A virtual 07 mobile number can be diverted to any UK landline or mobile number or to an International number. What’s more, virtual mobile numbers look exactly the same as a normal UK mobile phone number.
An Example of How to Use UK Virtual Numbers A virtual mobile number can be used for added privacy, for example when you advertise to sell your car on a website or a local newspaper or if you want to distinguish between personal and business calls. For example, if you do not want to receive business calls to your personal mobile phone when you aren’t working divert the calls to your office line for your customers to leave a message on your answering machine or voicemail.
How much does it cost to call a virtual UK mobile number? As our virtual mobile numbers aren’t standard mobile numbers, as those used by mobile phone networks, the cost of the call varies. Typically the cost can vary between 10p to 30p or it can even be part of your inclusive minutes bundle but it is best to check with the mobile phone provider for the cost of calling our numbers.
At Number Partner we are pleased to offer these highly memorable business numbers (also known as Gold numbers) which have these multiple benefits to you:
• your business may have a TV advert and only have 30 seconds to show the number, it needs to be a memorable number so that the customers can memorise it and call.
• your business may have a Radio advert and wants the number to sound good so that their potential customers remember it and phone in.
• your business may wish to advertise their memorable number on your website, vans and stationery.
• Or you may just want to make your company look as professional as possible – a Gold number will deliver added value.
How much does a Gold number cost?
Number Partner provides the most competitive rates for Gold numbers in the UK. We are proud to announce that we only charge £10 per month on top of the bundle you have chosen. We consider this a small price to pay for a unique Gold number which can really enhance the image of your business and is highly memorable for your customers.
• your business may have a TV advert and only have 30 seconds to show the number, it needs to be a memorable number so that the customers can memorise it and call.
• your business may have a Radio advert and wants the number to sound good so that their potential customers remember it and phone in.
• your business may wish to advertise their memorable number on your website, vans and stationery.
• Or you may just want to make your company look as professional as possible – a Gold number will deliver added value.
How much does a Gold number cost?
Number Partner provides the most competitive rates for Gold numbers in the UK. We are proud to announce that we only charge £10 per month on top of the bundle you have chosen. We consider this a small price to pay for a unique Gold number which can really enhance the image of your business and is highly memorable for your customers.
For both existing and new customers it should take less than five minutes to set up your chosen numbers. You will receive an email confirmation once our system has processed your order. We promise to have you up and running as quickly as possible.
Our standard terms of service are for a minimum 12 month period and we believe that our prices, free additional features and outstanding customer service will keep you happy and we can be your number partner for years to come.
No we don’t. You can change your divert numbers via your account login as many times as you like.
No there aren’t. All our prices and charges are clear and easy to understand. We bill per second, there are no minimum spend, call duration or connection charges.
We offer Debit, Credit card payments.
Yes, you can divert your number to a mobile phone as long as you have chosen the package which allows you to do so.
Yes, you can divert your number to an international destination. Just check the cost of the international destination, we are confident that you will find our international call costs extremely competitive.
Yes you can. With all of our numbers you can divert to a VoIP device or IP address. Just enter your IP address you are using when setting up your number under the account login area.
We at Number Partner do not restrict the number of calls you can receive on your number. Again, this is a frequently asked question and we are only to pleased to say that you can receive as many calls as you are capable of handling.
No problem, just contact us with your request via email, providing the number you wish to port to us and we will advise you if this is possible as it sometimes depends on your current provider. Please note that some providers do charge administration fees when porting the number away from their network.
We’re happy to inform that calls to our 01, 02 and 03 numbers can be made from abroad. We cannot guarantee that calls can be made to our 08 or 07 numbers as this does depend on the originating network. Please note that calls to 0800 toll free numbers cannot be made from abroad, they will only work from within the UK. If you do have customers abroad, we advise you to use a 01, 02 or 03 number.
Yes. And this is one of the benefits of using Number Partner as your number isn’t tied to an actual phone line. Your number goes where you go.
You can arrange for this to happen with your existing landline supplier. This service is called CLIP (Calling Line Identity Presentation). Contact your existing telephone line supplier and request for the CLIP to be changed to your Number Partner number. Once they have done this your Number Partner number will be presented as your phone number when you are making outgoing calls.
Yes, our numbers just sit on top of your existing mobile or landline number and people can still call you on your old number. So don’t worry. You will not lose any valuable calls from people or customers who still haven’t been updated with your new number.
Yes, we’re pleased to say Number Partner can take over your telephone line and existing landline number. Please contact our customer support team for more details.
No, our phone numbers cannot be turned into traditional phone lines.
Yes. This is possible at a cost of £10 per month. This is the cheapest in the UK.
Yes, our numbers can be pointed to any number in the UK, landline or mobile.
Yes, we at Number Partner offer discounts. Please get in touch to enquire about bulk orders or reseller options.
Yes, if your Skype or VoIP number starts with 01, 02, 07 or international number then we can divert calls from your Number Partner business number to your Skype or VoIP phone.
Our numbers can accept both phone calls and fax messages - so you don’t need a separate number or telephone line for your fax messages. Our system recognises when a fax message is being sent and we will deliver the fax to your email address as a PDF attachment.